2016© Grants of Speyside. All rights reserved.
We aim to not only meet the standards in quality of produce and services we provide but excel in them. Our facilities, production, produce and services comply with all relevant legislation and are assessed regularly for compliance. Customers shopping with us online can expect extremely high standards as well as those who shop in person at our store and trade customers. We understand that sometimes things can go wrong and although this does not happen often we would like the opportunity to eradicate issues. Please contact us immediately if you experience any problems with our products, service and aftersales care.
Our delivery service is with TNT who we are both reliable and efficient. You may select to use this service or to collect your order in store. We only offer delivery to UK mainland and the Isle of Skye. We make a small charge to cover the costs of packaging and delivery. This delivery cost is the same to all parts of the UK. Please note, there is a minimum order amount of £25 to qualify for free delivery.
Our packaging standards ensure that your goods arrive in best condition. Most produce items will be vacuum packed and covered with an ice pack in polystyrene lining which remains at low temperatures for extended periods of time. We ask that customers return this polystyrene lining to in the prepaid bag to help us achieve our environmental aims. This ice pack contains distilled water and can be disposed of with normal household refuse. Should your order be eligible for free local delivery by our vans, we will deliver in person using our own fleet of refrigerated vans and packaging may vary per order.
Acceptable Weight Variations
When you place an order online it is for a particular weight at a given price. Because orders are prepared by request it is expected that there will be slight variation in weights. We will not request additional payments for these small differences and we will not process small refunds due to the practicalities involved. Items produced and delivered within 5% of the weight ordered are therefore deemed acceptable.
Due to the nature and seasonality of some of our products, it may be possible from time to time that supply is low and we therefore cannot fulfil some orders. If this is the case with your order we will contact you immediately (within one working day) to inform you and offer alternatives or cancel your order. If the order is cancelled we will make a full refund immediately.
Non- Delivery Claims
The delivery service we use is extremely reliable but should your order not reach you within the times we have specified then please contact us within 24hours of the expected delivery time so that we can trace the consignment and arrange another delivery.